At IceHab, we want you to feel completely confident in your purchase. Please read this policy carefully before ordering.
Hygiene products: unopened boxes only
AirTub systems and their accessories (UV XL, Ozone, filters and spare parts) are hygiene products that come into direct contact with water and the human body. For this reason, we accept returns only for products in their original, unopened packaging.
Once the box has been opened or the product has been taken out of it, it cannot be returned.
Returns of unopened products
You can return an unopened product within 14 calendar days from the date of delivery, provided that:
- The box has not been opened.
- The product is returned complete, in its original packaging and condition.
- You include the receipt or proof of purchase.
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, a full refund will be processed to your original method of payment within a few business days.
Damaged or defective products
If your product arrived damaged or is not working as expected, please notify us immediately (within 48 hours of delivery) by sending photos and a description of the issue to: info@icehab.com
We will repair or replace the product at no cost to you. Products under warranty are covered by our Safety & Warranty terms.
Return shipping costs
If the return is due to our error (e.g. defective or wrong item), we will cover all return shipping costs.
If you are returning an unopened product for any other reason, you are responsible for the return shipping fees.
How to start a return
To initiate a return, please contact us at: info@icehab.com
Include your order number and the reason for return. Our team will guide you through the process and provide the return address.
Notes
- Custom-made or special-order products are not eligible for return unless damaged or defective.
- Refunds may take up to 10 business days to appear depending on your bank or payment method.
For any further questions, feel free to contact our support team. We are here to help.
Service & unclaimed repairs
Products sent to our service center for inspection or repair must be collected and paid for within 30 days after the customer has been notified that the repair has been completed.
Due to limited storage capacity, we cannot store repaired units indefinitely.
If the repaired product is not collected within 30 days, a storage fee may apply.
If the product remains unclaimed for more than 90 days, and we have made reasonable attempts to contact the customer, the item may be considered abandoned.
In such cases, IceHab reserves the right to dispose of the product, recycle it, or use it for spare parts in order to recover repair and storage costs.