2-Year Warranty
Every IceHab system comes with a 2-year warranty from the date of delivery. It covers defects in materials and workmanship that appear under normal use, when the system is installed, used and maintained according to the IceHab manual.
If a covered defect appears, we will repair it or send you the replacement parts free of charge. If a repair is not possible, we will replace the product.
This warranty is offered in addition to your legal rights as a consumer under EU law and does not affect them.
How to Make a Warranty Claim
If you notice a problem, contact us at info@icehab.com or on WhatsApp at +306970287111 with your order number and a short description of the issue. Please include photos or a video. If needed, we may ask for more details or a short video call to understand the problem.
We always try to solve the issue first with troubleshooting, replacement parts or repair. If the system cannot be repaired, we replace it and cover the shipping costs.
If the inspection shows that the problem was not caused by a defect but by incorrect installation, use or maintenance, the repair, the parts and all related shipping costs are charged to the customer. We will always inform you of the costs before proceeding.
What the Warranty Does Not Cover
The warranty does not cover faults or damage caused by:
- Normal wear and tear, and consumable parts (see below).
- Installation, use or maintenance that does not follow the IceHab manual.
- Dirty or clogged filters, filters not supplied or approved by IceHab, missing air bleeding, closed valves or incorrectly connected hoses.
- Water entering the chiller, its fans or its electrical parts, or operation without proper ventilation.
- Water freezing inside the chiller, pump or hoses (see Freezing Protection).
- An electrical installation without RCD/GFCI protection and grounding, power cuts, voltage drops or power surges.
- Direct sunlight, rain, humidity or extreme weather.
- Accidents, drops, punctures, cuts, incorrect air pressure, improper storage or transport.
- Opening, modifying or repairing the system by anyone not authorised by IceHab, or incorrect installation of the UV or Ozone units.
- Use that does not match the purpose for which the system was sold*.
* The warranty covers each system only for the use it was sold for. AirTub Home is designed for private home use: its use in gyms, hotels, spas, clinics or any professional, commercial, public or shared environment is not covered. For professional use, AirTub Pro is the right choice.
Consumables & Wear Parts
Filters, UV lamps, hoses, seals, O-rings, connectors and other parts that wear with use are consumables and are not covered by the warranty.
If any of them arrives defective or damaged, we will replace it free of charge.
Replacement filters and parts are available in our online shop.
Installation & Ventilation
The chiller needs free airflow to work properly. Place it in a well-ventilated area with enough free space around it, and keep the air inlets and outlets unobstructed. Do not place it against walls or furniture, inside cabinets, closets or small closed rooms, and never cover it while it is running.
Outdoors, the chiller must be protected from rain and kept in a shaded spot, out of direct sunlight.
Poor ventilation can cause overheating, internal freezing and serious damage to the chiller, which is not covered by the warranty. If you plan to install the chiller inside a custom enclosure or in a setup different from the manual, contact us first at +306970287111 and we will be happy to advise you.
Freezing Protection
Water must never freeze inside the chiller, heat exchanger, pump or hoses. This can happen if the temperature is set below 3°C, the minimum allowed in the manual, or if the water flow is poor, for example with dirty filters, closed valves, missing air bleeding or poor ventilation. Freezing can crack the heat exchanger and seriously damage the chiller.
Damage caused by freezing inside the system is not covered by the warranty, and the cost of repair, parts and shipping is charged to the customer.
Electrical Safety
The system must be connected only to an electrical installation with proper grounding and an RCD/GFCI (residual current device), which protects against electric shock in case of current leakage. If you are not sure that your installation has both, do not use the system and have it checked by a certified electrician first.
Never touch sockets, plugs, cables or electrical parts with wet hands or when there is water near the connection. The chiller and all electrical parts must stay in a dry place, protected from rain, splashes and moisture.
Faults or damage caused by an unsafe or unsuitable electrical installation are not covered by the warranty.
Warranty Cancellation
The warranty becomes void as a whole, and no longer applies to any part of the system, if:
- The system is opened, modified or repaired by anyone not authorised by IceHab.
- Filters or parts not supplied or approved by IceHab are used.
- The system is connected to an electrical installation without RCD/GFCI protection and proper grounding.
- The system is used for a purpose other than the one it was sold for (for example, AirTub Home in a professional or shared environment).
- The official IceHab instructions for installation, use and maintenance are not followed.
Warranty Service & Liability
Warranty service is provided remotely. We guide you step by step and send you the parts you need, which you install yourself with our support. On-site technician visits are not included.
IceHab is not liable for damage to the surroundings of the system, such as floors, walls, furniture or other property, caused by water leaks or by the use of the system, to the extent permitted by law.