Frequently asked questions

Control the temperature through the chiller display or the WiFi App. Cooling stops when the selected temperature is reached, while water circulation and filtration continue. Keep the system plugged in and switched on to maintain clean water.

Yes. Keep it plugged in and switched on. Cooling pauses at your target temperature, but circulation and filtration continue 24/7, which is what keeps the water clean.

Enter the dates you will be away in the App. Cooling stays off during this period, while circulation and filtration continue to keep the water clean.

With the included filtration, on average every 40–50 days. With UV XL or Ozone every 2–3 months, and with both together every 3–4 months. These are averages: heavier use shortens them, lighter use extends them.

No. AirTub is designed to run with filtration, and optionally UV XL and Ozone, which sanitise the water without adding chemicals.

So that hair and debris are caught before they reach the pump and heat exchanger. This protects the chiller and keeps the flow steady.

On average every 3–4 months on AirTub Home and Lite, and every 2–3 months on AirTub Pro, or sooner if it looks clearly darker or holds visible debris. These are averages that depend on use. Use IceHab filters only: they fit exactly, and other filters can reduce flow and void the warranty.

AirTub Home uses 10-inch 20 micron filters. AirTub Pro uses two stages, 10-inch 20 micron and 10-inch 100 micron. AirTub Lite uses 5-inch 20 micron filters. Not sure? Send us a photo of your system on WhatsApp.

They fit your filter housing exactly and keep the flow steady through the chiller. Other filters can reduce the flow, strain the chiller and void the warranty.

AirTub Home and Lite come with 2 filters, AirTub Pro with 2 + 2. A spare pack keeps your next changes ready.

Yes. UV XL, Ozone and the Floor Mat fit every AirTub: Home, Pro and Lite. Filters are model-specific: choose the set for your model in Water filters.

Yes. Both are Plug & Play add-ons: they connect to your AirTub and a standard power outlet, whenever you decide.

Very little. The UV lamp lasts about 8,000 hours and replacement lamps are available from us. Keep changing the filter as usual: on average every 3–4 months on AirTub Home and Lite, every 2–3 months on AirTub Pro.

No. Ozone has no maintenance cost. Keep changing the filter as usual: on average every 3–4 months on AirTub Home and Lite, every 2–3 months on AirTub Pro.

UV XL neutralises bacteria, viruses and microorganisms but does not remove sweat and oils. Ozone also oxidises sweat, oils and odours. For the cleanest water combine both and save 20%.

Yes. Ozone breaks down naturally into oxygen and leaves no chemical residues in the water. Indoors, use it in a ventilated room with a window.

Yes. For gyms, spas and hotels, where many people share the same water, we recommend UV XL and Ozone together.

No. The included smart chiller cools the water down to 3°C.

No fixed plumbing is required. You only need a tap and hose to fill the tub. To drain it, connect the same hose to the lower of its two valves and direct the water wherever needed, even to a distant drainage point.

Indoors, outdoors or on a balcony, with adequate ventilation and no direct sunlight on the tub or chiller. When filled, it weighs approximately 220 kg, has a diameter of 90 cm and occupies approximately 0.7 m².

Only a standard power outlet. Your electrical panel must have an installed residual-current device (RCD), as required by European electrical safety regulations.

Delivered via UPS within 4–6 business days, with free shipping on every AirTub. Assembly takes around 20 minutes, excluding filling time, and requires no tools, plumber or technician.

4–6 business days with UPS after your order is processed. It may vary slightly with location, local holidays or carrier circumstances.

By email, as soon as your order is dispatched.

No. We ship only to EU countries, so there are no customs and our prices are final with no extra charges.

AirTub systems always ship free, also when you add extras to the same order. For extras and parts ordered on their own, a small shipping fee is calculated automatically at checkout.

Select your model and colour, tick any optional Extras directly on the product page and click Add to Cart. Pay by card, Apple Pay, Google Pay or bank transfer, or split the price into instalments with Klarna, Scalapay or PayPal, depending on your country and order amount. Extras can also be purchased later and connect Plug & Play.

Yes. At checkout you can pay in instalments with Klarna, Scalapay or PayPal, depending on your country and order amount, subject to the provider's approval. Your order, delivery and 2-year warranty stay exactly the same.

Yes. You receive an invoice. For intra-EU business purchases, the VAT number is checked in VIES before invoicing without VAT.

No. Payment is made securely online.